Tuesday, September 23, 2003


First they didn't deliver one out of two baggages of M when she arrived in Dallas on 24 July. Then they made us call several places to find someone to listen to us. They gave us 3 different phone numbers and 3 different fax numbers, one of which did not even exist. Then they refused to pay M. liability for the necessary items that she had in her baggage and she now had to buy again. Then they made us fax the list of baggage contents with their estimated value 3 times to 2 different fax numbers.
Finally, a couple of days ago they sent us the letter announcing that the baggage could not be found accompanied by a check of $640.
Honestly the stuff in that baggage was worth at least four times this number. plus the were invaluable items in the baggage such as an old hand-woven table cloth (termeh) handed down to M from her great grandmother, our wedding candle sticks, and about 30 photos of M. from her childhood and teenage-hood (no negatives). They say this check has been written in compliance with IATA convention.
Why should the little guy like me or my wife feel lost in disputes like this? Why shouldn't the laws and conventions be written in a way that the big deal corporations who are responsible for the loss feel the pain?
I mean, what on earth I can do to get the big arrogant Lufthansa to listen to me?


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